At Flow Sensey, we take your privacy seriously. Our privacy policy explains how we collect, use, protect, and share your information.
Industry-leading security measures
End-to-end encryption for all data
Clear policies about data usage
You decide how your data is used
We collect various types of information in connection with our services to provide you with a better experience and improve our platform.
Account Information: Name, email address, company name, phone number, and payment information
Usage Data: How you interact with our platform, features used, and frequency of use
Communication Data: Messages, support tickets, and feedback you provide to us
Device Information: IP address, browser type, operating system, and device identifiers
Cookies and Similar Technologies: Data collected through cookies and tracking pixels
WhatsApp Business Data: Message content for processing and service delivery (encrypted)
We use collected information to provide and improve our services, protect your account, and communicate with you.
Service Delivery: Operating and maintaining Flow Sensey and processing your transactions
Improvement: Analyzing usage patterns to enhance features and user experience
Security: Detecting and preventing fraud, abuse, and security incidents
Communication: Sending service updates, technical notices, and support responses
Legal Compliance: Meeting regulatory requirements and responding to legal requests
Marketing: With your consent, sending promotional updates and newsletters
We implement comprehensive security measures to protect your information from unauthorized access, alteration, and misuse.
Encryption: All data transmitted over the internet is encrypted using industry-standard SSL/TLS
Storage: Data is stored on secure servers in compliance with GDPR and data protection laws
Access Controls: Strict role-based access controls limit who can view your data
Backups: Regular backups ensure data recovery in case of system failures
Monitoring: Continuous security monitoring detects and responds to threats
Staff Training: Our team is trained on data protection and privacy practices
We do not sell your personal information. We only share data with trusted partners when necessary to provide services.
Service Providers: Third-party vendors who assist with payment processing, hosting, and analytics
Business Partners: Integration partners you authorize to connect with your account
Legal Obligations: Law enforcement when required by law or court order
Consent: Only with your explicit permission for specific purposes
Business Transfers: In case of merger or acquisition, data may be transferred
You have rights regarding your personal information and can exercise control over how we use it.
Access: Request a copy of your personal data anytime
Correction: Update or correct inaccurate information in your account
Deletion: Request deletion of your data, subject to legal retention requirements
Opt-Out: Unsubscribe from marketing communications at any time
Portability: Receive your data in a portable format
Withdraw Consent: Revoke consent for specific data processing activities
We retain your information only for as long as necessary to provide services and comply with legal obligations.
Active Accounts: Data is retained for the duration of your account
Deleted Accounts: Most data is deleted within 30 days of account deletion
Transaction Records: Financial records are retained for 7 years for tax and legal purposes
Backups: Backups may retain data for an additional 30-90 days after deletion
Legal Holds: Data may be retained longer if required by law or litigation
Aggregated Data: Non-identifiable, aggregated data may be retained indefinitely
We use cookies and similar technologies to enhance your experience and understand how you use our platform.
Necessary Cookies: Required for authentication, security, and basic functionality
Performance Cookies: Help us understand user behavior and optimize performance
Analytics Cookies: Track usage patterns to improve our services
Marketing Cookies: Enable retargeting and personalized advertising
Third-Party Cookies: Set by partners for analytics and advertising
Do Not Track: You can configure your browser to refuse cookies, though some features may be limited
As a global service, we may transfer your data across borders. We ensure adequate protection in all transfers.
GDPR Compliance: We comply with GDPR requirements for EU data transfers
Standard Clauses: We use EU Standard Contractual Clauses for international transfers
Data Processing: Transfers only occur to countries with adequate data protection laws
Your Agreement: By using our service, you consent to data transfers as described
Privacy Shield: We maintain compliance with applicable data protection frameworks
If you have questions about our privacy practices or want to exercise your rights, please contact us.
Email: privacy@flowsensey.com
Mailing Address: Flow Sensey Privacy Team, 123 Business Ave, San Francisco, CA 94102
Response Time: We respond to all requests within 30 days
Data Protection Officer: Contact our DPO for GDPR-related inquiries
Complaints: You have the right to lodge complaints with your local data protection authority
Have questions about how we protect your data? Reach out to our privacy team.
Last Updated: February 1, 2026. We may update this privacy policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy here with an updated revision date.